FAQ

Style Features
Which style is right for me?
Can you customize any style?
Can designer styles be replicated?
What is a vent?
What are hand stitched lapels and pockets?
What is the difference between a Notch Lapel and Peak Lapel?
What are ticket pockets?
What is a hidden button down collar?
What is a gorge?
What is a placket covered front?
What is a boutonniere?

Fabrics
How should I care for my garments? I would like fabric care information.
What is laundering and starching?
Where do your fabrics come from?

Special Requests
Can you custom make a garment from an image I send you?
Can you make shirts with contrasting collars and cuffs, for example white collars and cuffs?
Can I order monograms for my custom clothing?

Pricing and Discounts
What are your shipping charges?
I would like to order for my Wedding Party. Can I get a discount?
What sort of discounts or promotions are available at Artful Tailoring?
Do I get a discount when ordering more than a few pieces?
Do you charge extra for Big and Tall sizes?

Ordering, Payments and Shipping
How do I place an order?
When will my purchase be shipped?
What are the payment options at Artful Tailoring?
Can I pay by Telephone?
Do you visit my area to take orders or measurements?

Measurements
I am afraid to take my own measurements. What should I do?
How do I send a digital photo of myself with my order?

Returns and Refunds
What is your return policy?
What is your refund policy?

Tailoring Service
Do you do same day or next day service?
Do I need an appointment for your Tailoring Service?
How much do you charge?
How long will it take for alterations to be done?
Do I need to bring my shoes with me?
Can you restyle a garment?

Style Features
Which style is right for me?
For expert style advice please come in to our store to meet our master tailor or check our calendar to see when we will be visiting a city near you. You may also email us for this advice if you are having problems choosing from the styles available online.

Can you customize any style?
Yes. We would need a sample or a picture of what you would like and we will send you a quote.

Can designer styles be replicated?
Yes. We also have in our store location designer fabrics from which to choose. Contact us for more information. We would need a sample or a picture of what you would like and we will send you a quote.

What is a vent?
Vents are openings on the backs of jackets. Classic styles usually have only one vent in the center back of the jacket. Vintage styles will sometimes have double vents in the back set off to both sides.

What are hand stitched lapels and pockets?
Hand stitched lapels and pockets are features that go back to the days when all suits were only done by hand. In this sort of construction, the edges of the jacket were sewn in by hand to retain the integrity of the jacket and smooth the edges.
This hand sewing created small ripple effects on the jacket lapels and pockets which we replicate with our products as an option. In high end suits, you will find this replicated by machine stitched tiny ´dog tooth stitches´ on the lapels. We on the other hand, offer this as an optional feature in our suits and replicate the older traditional suit construction method by hand.

What is the difference between a Notch Lapel and Peak Lapel?
A notch lapel is when there is a 45 to 90 degree angle of separation between the collar and the lapel at the point where they join. The collar is the part that goes around the neck and the lapel is the part that sits on the front of the chest. In a notch lapel, there is a wide space separating the outer most tip of the collar from the outer most tip of the lapel.
In a peak lapel, the lapel rises up and beyond the collar tip so as to create a peak of sorts. Separation between the collar and the lapel in this case is less than 1 degree due to the fact that the lapel rises upwards and by default therefore runs parallel to the outer rim of the collar.

What are ticket pockets?
Ticket pockets are Vintage style pockets found mostly on jackets, coats and suits and originate from the days of the popularity of train travel when gentleman used to travel more often by train rather than private cars and found this extra pocket to be useful for their train tickets, spare change and coins.Typically, ticket pockets are found on the outside of a jacket and are slits with or without flaps, above the lower hip pockets on a jacket.
On pants, they are found as invisible/barely visible slits just under the waistband and located in the front a few inches from the pants opening.

What is a hidden button down collar?
A collar with hidden buttons that fasten the points or tips to a shirt. This is considered one of the casual collars designed to appear more formal so that it can be worn with a tie. These are softer than standard collars.

What is a gorge?
The gorge is that point where the lapels meet in the front and create a V of sorts between which the necktie is visible against the background of the shirt. The coat´s design determines its positioning. There are three kind of gorges on a suit coat :-
1 - Low/ Long Gorge :- is when the lapels are cut very low towards the stomach to that more of the shirt and tie are visible.
2 - Mid Gorge : - is when the lapels are slightly lengthened in proportion to the overall length of the jacket but not so much as to make it a visibly low gorge.
3 - High Gorge :- When the lapels is cut very high towards the neck so as to reduce the amount of tie visible between the two lines of the jacket on the chest.
The length of the gorge though depends on a lot of factors such as styles, the height of the wearer which in turn determines the length of the jacket and hence the gorge, the number of buttons on the jacket and so on.

What is a placket covered front?
Placket covered fronts are usually found in some shirts though sometimes can be a feature in trendy stylishly long jackets. A placket covered front is when the front buttons are covered by a placket making them invisible. This is a flap that covers the buttons and runs from the collar band down to the edge of the jacket or shirt.

What is a boutonniere?
A boutonniere is a button hole, also called a carnation hole, that goes on the lapel of suits and jackets. On mens suits and jackets and on some women’s suits, this is a default feature

Fabrics
How should I care for my garments? I would like fabric care information.
Generally all wool items must be dry cleaned only, cotton and cotton blends can be machine washed in cold water though we recommend hand washing for durability and pure silk or silk blends should be hand washed or dry cleaned only. No item should have a hot iron applied directly but should always have a white linen cloth between the iron and the custom garment or better still, should be ironed from the reverse side or steam pressed. Only use very hot irons for pressing pure cotton cloth.
We also recommend natural drying over machine drying and hand wash over machine wash for all our cotton and cotton blend products.

What is laundering and starching?
Professional laundering is offered by most dry cleaners. Washable garments are professionally washed and pressed. Men´s and women´s shirts are often bleached and starched according to the manufacturers label. Some of the laundering is done with very hot water which may shrink the interfacing or stiffening used in collars and cuffs. Less expensive garments may use interfacing that either shrinks or comes loose with very hot water. These garments cannot be fixed.
Starching shirts and other cotton or cotton/polyester garments is common. The basic function of starch is to stiffen the garment. Incidental use is to prevent stains from penetrating the fiber. However, starch leaves minute crystals in the fiber and can often wear the garment out faster than a garment that has not been starched. The choice is then appearance versus longer life for your garment

Where do your fabrics come from?
We source the finest fabrics the world has to offer. Our fabrics come from many places such as Italy, Egypt, Australia, Japan, etc.

Special Requests
Can you custom make a garment from an image I send you?
Yes. Send us an email with the picture and we will reply within 24 hours. If you live in the Phoenix Metro area, stop by our store to see our wide selection of fabrics for your custom garment.

Can you make shirts with contrasting collars and cuffs, for example white collars and cuffs?
Yes. If you would like this feature, please specify in the Remarks box during the ordering process. There is no extra charge for this.

Can I order monograms for my custom clothing?

On Shirts, we do three basic styles of monogramming in any specified color. They are . . .
- The Block Print classic monogramming
- The Block Print classic monogramming
- The Script written monogramming
- The Diamond Outline monogramming
To indicate the color and style of monogramming, please use the Remarks section of the order placement process, after selection of style, fabric and color of the item, and your measurements; using the appropriate fields provided for the purpose.
You Must indicate, the Location, Style, Color and Text of the monograms during order placement. On Shirts, monograms can be located on the following locations . . .
- The top right of the pocket near the front of the shirt.
- The top center of the pocket.
- The very middle of the pocket.
- Above the pocket, on the Chest.
- Below the pocket on the abdomen.
- On top of the sleeves near the shoulders
- On the Left cuff center front above the thumb.
- On the left cuff above the watch face.
- On the Right cuff center front above the thumb.
- On the Right cuff above the watch face
The default location of monogrammes on shirts is the left cuff above the watch face and this is the location that will be used if the location of the monogrammes has not been specified.
If the text of the monogrammes has not been specified during order placement, the initials of the first and last name of the wearer will be used. If the color has not been specified, the default color used is a contrast color that contrasts and matches with the color of the shirt.

Pricing and Discounts
What are your shipping charges?
Shipping is free!

I would like to order for my Wedding Party. Can I get a discount?
We do have packages available for special occasions such as weddings. Please email us or call us at (480) 857-3800 or toll free at (877) 202-2196 for more information

What sort of discounts or promotions are available at Artful Tailoring?
Visit our Promotions page to see our current offers.

Do I get a discount when ordering more than a few pieces?
Yes, please call or email us to see what kind of package is right for you. We have many to choose from that will fit any budget.

Do you charge extra for Big and Tall sizes?
No. The prices you see on our site are the prices you get no matter what size you need.

Ordering, Payments and Shipping
How do I place an order?
If you would like to place an order on our site, you must first Sign Up. To do this go to the Sign Up feature on the site found in the bottom left-hand corner of the page. Once you have completed the sign up process simply choose an item you wish to purchase, chose from the fabrics for that item, enter your measurements and select “Buy Now”. On the next page, review your order for correctness. If everything is correct, add the item to your cart. Once you have finished shopping, proceed to Check Out and enter the pertinent information.

When will my purchase be shipped?
Accessories orders will be shipped within 7 - 10 business days and Custom Boutique orders will be shipped in 4 - 6 weeks. If you have purchased both accessories and custom clothing, your order may be split into two shipments so your accessories will arrive sooner.

What are the payment options at Artful Tailoring?
We accept credit card payments online thru Authorize.Net. You may pay online with your Visa or MC. If you are visiting our store in Chandler, Arizona we accept cash, check, Visa, MC, and AMEX.

Can I pay by Telephone?
Yes. If you are unable to pick up your order in our store location or you are having problems with our online payment system we will be happy to assist you over the phone. Call us at (480) 857-3800 or toll free at (877) 202-2196.

Do you visit my area to take orders or measurements?
Yes. Meet and have your measurements taken by our Master Tailor. Check our calendar to see when we will be visiting your area.

Measurements
I am afraid to take my own measurements. What should I do?
If you do not feel comfortable taking the measurements required to order your garment, we suggest you visit a professional tailor in your area to take them for you. If you reside in or are visiting the Phoenix Metro area come in to our store to have all of your measurements taken and choose from hundreds of fabrics for your custom clothing. Also, check our calendar to see when we will be visiting a city near you.

How do I send a digital photo of myself with my order?
Simply send your photo as an attachment to info@artfultailoring.com. Include in the email your name, telephone number, shipping address, and the date made your purchase on our website.

Returns and Refunds
What is your return policy?
We want you to love what you ordered, but if something is not right, let us know. If a product offered by www.artfultailoring.com itself is not as described or as ordered, return it in unused condition for a replacement at no extra charge. Any other products sold by www.artfultailoring.com that are not custom clothing, for example cufflinks, belts, collar stays, etc., may be returned within 15 days in unused condition for a full refund. Any shipping costs that may arise from a return are your sole responsibility.

What is your refund policy?
If a product offered by www.artfultailoring.com itself is not as described or as ordered, your sole remedy is to return it in unused condition for a replacement at no extra charge. Under no circumstances would a custom clothing refund request, be it for a partial refund or a full refund, be entertained by artfultailoring.com. If you are not satisfied with your purchase please let us know. We would be happy to take your return for a replacement or credit at either our store or online.

Tailoring Service
Do you do same day or next day service?
Yes we do. There is a 20% rush charge on top of the regular price.

Do I need an appointment for your Tailoring Service?
No, not for alterations but it is recommended.

How much do you charge?
You can check out our price list, which is located in the Tailoring Service page on the website.

How long will it take for alterations to be done?
Most alterations take about a week or two. Simple alterations might take less than a week.

Do I need to bring my shoes with me?
Yes, for dresses it is much better to bring your shoes if you have them. For pants, shoes are not necessary but we would like to know what size of heel you wear with the pants.

Can you restyle a garment?
Yes. Bring the garment to our store and we will be happy to do so.

Can you custom make a garment from an image I send you?
Yes. Send us an email with the picture and we will reply within 24 hours. If you live in the Phoenix Metro area, stop by our store to see our wide selection of fabrics for your custom garment.

Do you do same day service or next day service?
Yes we do we add 20% on top of the regular price.

Do I need an appointment?
Not necessarily, but it is recommended.

How much do you charge?
You can check out our price list, which is listed on the website.

How long will it take for alterations to be done?
Most alterations take about a week or two.

Simple alterations might take less than a week.

Do I need to bring my shoes with me?
Yes for dresses it is much better to do so if you have them.

For pants shoes are not necessary but we would like to know what size of heel you like to wear with them.

Can you duplicate a garment?
Yes we need the garment or the picture and we will duplicate it.

Can you restyle a garment?
Yes we will be happy to do so.

Can I take my own measurement for alterations or tuxedo?
Yes please follow our easy to use guidelines.